Reference

Terms & Conditions that protect both of us

When you open an account at dunia cash, you're entering into an agreement that covers how deposits and withdrawals work, what happens if there's a dispute, and how…

Account creation & verificationPayment and withdrawal termsAccount suspension and closureDispute resolutionData and privacy protection

Explore the Lobby Read FAQ

What our terms cover and where they apply

dunia cash Service availability depends on jurisdiction. Users are responsible for checking local law before access.

Our Terms & Conditions apply to every account opened through dunia cash, where local law permits. They govern how you use the platform, what you can and cannot do with your account, and the responsibilities we each have. These terms cover account registration, deposit and withdrawal

1
procedures, game rules, dispute handling, and the security measures we maintain. Your account is personal and non-transferable; you cannot sell, gift, or share access with another person. If you breach these terms—such as attempting to manipulate games, creating duplicate accounts, or engaging in fraud—we may suspend
2
or permanently close your account. Withdrawals depend on successful verification of your identity and the source of funds. Payment methods including DANA, OVO, GoPay and QRIS are subject to their own providers' terms as well as ours. We reserve the right to update these terms with
3
notice to you; continued use of your account after changes means you accept the updated version.

Service availability depends on jurisdiction. Users are responsible for checking local law before access.

GET CLARITY FAST

Where to ask questions about our terms

If something in our Terms & Conditions isn't clear, or if you need to discuss a specific situation with your account, our support team is ready to help. You can reach us through several channels, and we'll get back to you within the timeframes below. We handle account disputes, policy clarifications, and contract questions directly—no runaround.

Team online

Live chat

Available during business hours Monday through Friday, 8 AM to 5 PM. Live chat is the fastest way to get an answer about account terms or a specific policy question.

Email support

Send term-related questions to our support email and expect a response within 24 hours. We handle detailed policy clarifications and document requests through email.

In-app help

Open your account on the app or browser, navigate to Help, and submit a question about our terms. Our team reviews all in-app submissions and replies within one business day.

HOW WE PROTECT YOU

Security, data handling, and your account rights

Our terms lay out how we protect your information, how long we keep records, and what you can ask us to do with your data.

Password security

Your login credentials are encrypted end-to-end. We never store your password in plain text, and support staff never ask for it. Change your password regularly through account settings.

Data retention

We keep account records, transaction history, and verification documents for the period required by local law and our regulatory obligations. You can request a data export or deletion where permitted.

Account access requests

If you want to see all data we hold about you, submit a request through Help or email. We provide a complete account data file within 10 business days, where local law permits.

Third-party sharing

We share your data with payment processors (DANA, OVO, GoPay, QRIS) only to complete your transaction. We do not sell or share your data for marketing purposes.

Dispute and chargebacks

If you dispute a transaction, contact us within 30 days. We investigate and respond within 5 business days. Fraudulent chargebacks can result in account closure.

Account deletion

You can request permanent account closure through Help. Closed accounts retain records for legal compliance, but you cannot login or access funds after closure is confirmed.

What you need to know about our terms

Read answers to the questions we hear most about account agreements, payment policies, and what happens if something goes wrong. If your question isn't answered here, our support team is available to help.

No. Our terms allow one account per person. Creating duplicate accounts violates the agreement and may result in permanent closure of all related accounts. We detect multi-accounting during verification and deposit review.

Use the 'Forgot Password' link on the login page to reset it. We send a secure reset link to your registered email. Check spam folders if you don't see it within two minutes. Never share your reset link with anyone.

DANA, OVO, GoPay and QRIS withdrawals usually reach you within 2–10 minutes after verification. Bank transfers take 1–3 business days. All timing depends on your bank and the payment provider's processing speed.

Violation of our terms includes fraud, duplicate accounts, money laundering, game manipulation, abusive conduct toward support staff, or breaching local laws. We may suspend first; repeated violations lead to permanent closure with no refund of remaining balance.

We share only transaction data with payment processors needed to complete your deposits and withdrawals—DANA, OVO, GoPay and QRIS operators. We never sell or market-share your personal information. Sharing depends on local law and is always disclosed in our privacy section.

Yes. Submit a data request through Help or email. We provide a download of all your account information within 10 business days, where local law permits. Permanent deletion may be limited by legal record-keeping requirements.

Contact our live chat or email support immediately. Change your password right away and enable any available two-factor authentication. We review account activity and can reverse unauthorized transactions if reported within 30 days.

Terms & Conditions that protect both of us

Where to ask questions about our terms

Live chat

Email support

In-app help

Security, data handling, and your account rights

Password security

Data retention

Account access requests

Third-party sharing

Dispute and chargebacks

Account deletion

What you need to know about our terms

01 Can I create multiple accounts at dunia cash?

02 What happens if I forget my password?

03 How long do withdrawals take under the terms?

04 What can get my account suspended or closed?

05 Do you share my account data with third parties?

06 Can I request my account data or ask for it to be deleted?

07 What should I do if I think my account has been hacked?

Related Pages