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Your Legal Rights and Our Responsibility

When you open an account at dunia cash, your deposits, withdrawals, and personal data are protected under clear legal terms.

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dunia cash Your Legal Rights and Our Responsibility
GET IN TOUCH

How to Reach Us About Your Legal Rights

Team online

Email Support

Contact our legal and compliance team at [email protected] with your account number, the issue you're reporting, and any screenshots or transaction IDs. We respond within 24 hours on business days.

Live Chat — Account Queries

Open your account and jump into the chat widget on the bottom right. Our team handles account access, payment holds, and withdrawal status questions Monday–Friday, 09:00–18:00 Jakarta time.

Data Access Request

To request a copy of all personal data we hold about you, email [email protected] with the subject line 'Data Subject Access Request' and your account email. We deliver your data within 14 calendar days.

YOUR SECURITY

How We Protect Your Account, Payments and Privacy

Account Login Security

Your password is hashed and never stored in plain text. We log every login and flag unusual activity from new devices or locations. You can review login history in your account settings and revoke access remotely.

Payment Data Protection

Deposits via DANA, OVO, GoPay and QRIS are encrypted using TLS 1.2 or higher. We do not store your full payment card or bank details; only your masked account identifier is kept in our system.

Withdrawal Verification

Before any payout clears, we confirm your identity, verify the bank account or e-wallet destination, and scan for fraud indicators. Withdrawals are sent to the same payment method you used to deposit.

Data Retention and Deletion

We keep your account data for 7 years after closure to comply with financial regulations. You can request deletion of non-essential personal data (marketing preferences, support ticket notes) at any time via email.

Cookie and Tracking Policy

We use session cookies to keep you logged in and analytics cookies to understand how you use the lobby. No third-party tracking pixels are placed on your device. You can disable non-essential cookies in your browser settings without losing account access.

Policy Changes and Your Rights

If we change our legal terms or privacy policy, we email all account holders 30 days in advance. You can accept the new terms or request account closure. If you think we've mishandled your data, you have the right to file a complaint with your local data protection authority.

Legal, Privacy and Account Rights FAQ

When you close your account, your wallet balance is paid out to your registered payment method within 3–5 business days. Your account data is archived and not deleted immediately, but you can request permanent deletion of optional personal information after withdrawal is complete.

Open your account and download your full transaction report from Settings > Account > Download Statements. The report includes all deposits, withdrawals, game results and dates in CSV format. Contact [email protected] if you need a certified version for official use.

We suspend accounts if we detect unauthorized access, fraud, or breach of our terms. We notify you by email with the reason and your appeal window. You have 14 days to respond. Permanent closure may result if violations are confirmed; remaining funds are paid out unless the account is flagged for legal investigation.

Report any discrepancy within 30 days of the transaction date via email or live chat. Provide your account number, transaction ID, and a description of the issue. We investigate and respond within 5 business days. If we confirm an error, we credit your account immediately.

No. We never sell your personal data. Your information is shared only with payment processors (to verify deposits and process withdrawals) and legal authorities if required by law. You receive no marketing emails unless you opt in.

Account eligibility depends on local law. You must verify your identity during registration; we confirm your age and region. If you are ineligible under local regulation, we close your account and return your wallet balance. Fraudulent identity claims result in permanent account closure and potential legal referral.

Head to your account Settings > Personal Information and update your details. For name or address changes, we may ask for a government ID copy for verification. Payment methods can be changed anytime; your new destination is verified before your first withdrawal to that account.

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