Reference

How dunia cash Protects Your Privacy

Your account information, payment details and activity on dunia cash stay secure with us.

Data encryption on all transactionsAccount verification for withdrawalsNo third-party data sales
dunia cash How dunia cash Protects Your Privacy
GET IN TOUCH

How to Contact Us About Your Privacy

Team online

Email Support

Email our privacy team at [email protected] with your account email and request. We respond to data access and deletion requests within 5 business days.

Live Chat

Open the chat widget in your account lobby (top-right corner) during our support hours: 09:00–23:00 Jakarta time, every day. Ask about your data or privacy settings.

Account Settings

Go to Settings → Privacy to review what we've collected, request your data download or ask us to delete your account. Changes take effect within 24 hours.

SECURITY & RETENTION

How We Safeguard Your Information

Encrypted Payment Storage

Your DANA, OVO, GoPay and QRIS payment details are encrypted and never stored in plain text. We process withdrawals through secure payment gateways that meet international standards.

Data Retention

We keep your account data for as long as your account is active, plus 5 years after closure (where local law permits) to settle disputes and comply with anti-fraud requirements.

Cookie & Tracking Policy

We use cookies to remember your login, language preference and game lobby position. You can disable non-essential cookies in your browser; essential ones keep your account secure.

Access Logs

We log every login, device change and withdrawal attempt. Review your access history in Settings → Account Activity to spot any unauthorised use.

Third-Party Sharing

We share your data only with payment processors (DANA, OVO, GoPay, QRIS operators) and fraud-detection partners. We never sell your personal information to advertisers.

Your Data Rights

You can request a full download of your data, ask us to correct mistakes, or request deletion at any time. Email [email protected] with your account email and specify your request.

Frequently Asked Questions About Privacy

Yes. Log in to your account, go to Settings → Privacy, and click Download My Data. We'll send you a file with your profile, payment history, game activity and login records within 24 hours. You can also email [email protected] to request this.

Your account becomes inactive immediately, but we keep your records for 5 years to settle disputes and comply with anti-fraud laws. After 5 years, we delete your personal information. You can request early deletion, though some data may be retained where law requires it.

No. We only share your data with payment processors like DANA, OVO, GoPay and QRIS operators, and with fraud-detection services. We never sell your name, email or phone to third-party marketers or data brokers.

Log in, go to Settings → Notifications, and uncheck the Marketing Updates box. You can also click Unsubscribe at the bottom of any marketing email we send. Changes apply within 2 hours.

Yes. We use SSL encryption for all payment connections. DANA, OVO, GoPay and QRIS handle payment processing directly; we never see your full bank details. Your wallet only shows the last four digits of your linked account.

Change your password immediately, then email [email protected] with your account email. Our security team will review your login history, lock suspicious sessions and help you regain control within 1 hour. Check your Settings → Account Activity for a full access log.

We store your complete game activity and transaction history for as long as your account exists. After closure, we keep transaction records for 5 years for compliance and dispute resolution, then delete them permanently.